Course outline

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Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0

Course Code: CTCOLLAB Topics: ,

US$1,000.00 US$820.00

9 Learning Credits

This course prepares you for troubleshooting Cisco Unified Communications Manager, Video Communication Server (VCS) Control, and Expressway series in a multisite voice and video network. You learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration solutions.

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Access Duration: 365 Days

Grace Period: 30 Days

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Overview

Troubleshooting Cisco® IP Telephony & Video (CTCOLLAB) Version 1.0 is a Cisco Training on Demand course. It prepares you for troubleshooting Cisco Unified Communications Manager, Video Communication Server (VCS) Control, and Expressway series in a multisite voice and video network. You learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration solutions. You also gain knowledge in troubleshooting Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with call setup, issues with Intercluster Lookup Service (ILS), Cisco Unified Communications
Manager mobility features, Cisco TelePresence® Management Suite, and issues with voice quality and media resources.

Interested in purchasing this course in volume at discounts for your company? Contact cisco@digitalrevolver.com .

Duration

The CTCOLLAB Training on Demand course is a self-paced course based on the 5-day instructor-led training version. It consists of 24 sections of instructor video and text totaling more than 8 hours of instruction along with interactive activities, 7 hands-on lab exercises, content review questions, and challenge questions.

Target Audience

The primary target audiences for this course are those who are preparing for the 300-080 CTCOLLAB exam, network administrators, and network engineers who are CCNP® Collaboration candidates. Secondary audiences are systems engineers who are interested in broadening their learning and experience in the Cisco Collaboration environment.

Objectives

After completing this course, you should be able to:

  • Describe a systematic methodology to troubleshoot issues in Cisco Collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager and Cisco VCS
  • Troubleshoot call setup and ILS and Global Dial Plan Replication (GDPR) issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite and media resource and voice quality

Course Prerequisites

The knowledge and skills recommended before attending this course are:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), and H.323 protocols and their implementations on Cisco IOS® gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single site environment
  • Course Introduction
  • Section 1: Identifying Cisco Collaboration Deployments
  • Section 2: Using Troubleshooting Methodology
  • Section 3: Using Troubleshooting and Monitoring Tools
  • Section 4: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Section 5: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Section 6: Troubleshooting Database Replication Issues
  • Section 7: Troubleshooting LDAP Integration Issues
  • Section 8: Troubleshooting Endpoint Registration Issues
  • Section 9: Troubleshooting Cisco VCS Availability Issues
  • Section 10: Troubleshooting Database Replication Issues
  • Section 11: Troubleshooting LDAP Integration Issues
  • Section 12: Describing Call Setup Issues and Causes
  • Section 13: Troubleshooting On-Net Single-Site Calling Issues
  • Section 14: Troubleshooting On-Net Multisite Calling Issues
  • Section 15: Troubleshooting Off-Net Calling Issues
  • Section 16: Troubleshooting ILS and GDPR
  • Section 17: Troubleshooting Device Mobility Issues
  • Section 18: Troubleshooting Cisco Extension Mobility Issues
  • Section 19: Troubleshooting Cisco Unified Mobility Issues
  • Section 20: Troubleshooting Cisco TelePresence Management Suite Issues
  • Section 21: Troubleshooting MTP Issues
  • Section 22: Troubleshooting Transcoder Issues
  • Section 23: Troubleshooting Issues with Audio and Video Conferencing
  • Section 24: Troubleshooting Audio and Video Quality Issues

This course contains seven hands-on lab exercises.

Figure 1. Topology for All Labs in Troubleshooting Cisco IP Telephony & Video

The labs included in this course are:

  • Discovery Lab 7.7: Troubleshoot LDAP Integration Issues
  • Discovery Lab 13.12: Troubleshoot On-Net Single-Site Calling Issues
  • Discovery Lab 14.6: Troubleshoot On-Net Multisite Calling Issues
  • Discovery Lab 16.9: Troubleshooting ILS and GPDR
  • Discovery Lab 17.9: Troubleshoot Device Mobility Issues
  • Discovery Lab 18.7: Troubleshoot Cisco Extension Mobility Issues
  • Discovery Lab 19.10: Troubleshoot Cisco Unified Mobility Issues
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