This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL version 3:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Coverage of these volumes will include a brief outline of the relevant processes, functions and roles and responsibilities.
Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.