Course outline

ITIL® V3 Half Day Overview

Categories: Guaranteed To Run™, ITIL

ITIL

Duration: 4 Hours

This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL.

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL version 3:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

The primary emphasis of this course will be on the Service Transition and Service Operation volumes which cover those processes commonly encountered during the day to day management of IT service provision.

There are no prerequisites for this course.

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Feel free to contact us, if you want to know the price and location of this course. A Digital Revolver representative will contact you shortly to help you with your inquiry.
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  • Guaranteed to Run™. This ensures you will attend the instructor led class or live online class you want as scheduled without any disruptive cancellations*. You book the training you need, get back to focusing on your job and are sure your training requirements will be met saving time, money and ensuring peace of mind.
  • This schedule icon the schedule indicates that this date/time will be conducted as Instructor Led Training (ILT) or a Virtual Instructor Led Training (VILT) depending on the indicated class availablity.
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