Course outline

IBM Watson Customer Experience Analytics Digital Analysis Capability Technical Enablement

Categories: Guaranteed To Run™, IBM

GK IBM LS Partner

Duration: 2 Hours

This course will provide an in-depth review of the digital analysis capabilities available within the IBM Watson Customer Experience Analytics application. The session will include a navigation walkthrough of the environment, the standard report suite and custom reporting capabilities.

At the end of this course, you will be able to:

  •  Recognize the benefits of digital analysis data collection
  •  Navigate in the digital analysis capability user interface
    •  Locate and customize Standard Reports
    •  Build and apply Segments and Filters
    •  User Comparison and date range options
    •  Create new Workspaces
    •  Share reports and Workspaces
  •  Create Custom Reports
    •  Identify and configure appropriate report type
    •  Save and run a custom report
    •  Access and share completed reports
  •  Apply Tag types and uses to organizational objectives
  •  Describe the type and processes of data transfer to Customer Experience Analytics
  •  Install and use the Tag Bar plugin

There are no prerequisites for this course

Web Designers, Sales, Technical Sales, IBM Business Partners, IBM Services, IBM Global Business Services

Topics discussed during this course include:

  •  Introduction
  •  Digital Analysis Benefits
  •  User Interface Demonstration
    •  Navigation
    •  Standard Report Suite
    •  Custom Report Building
  •  Standard Tagging Practices
    •  Uses and Associated Reports
    •  Category Definition File Description and Purpose
    •  Data Flow
  •  Tag Bar Plugin and Uses
This course is delivered by an authorized IBM Global Training Provider.

Feel free to contact us, if you want to know the price and location of this course. A Digital Revolver representative will contact you shortly to help you with your inquiry.
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  • Guaranteed to Run™. This ensures you will attend the instructor led class or live online class you want as scheduled without any disruptive cancellations*. You book the training you need, get back to focusing on your job and are sure your training requirements will be met saving time, money and ensuring peace of mind.
  • This schedule icon the schedule indicates that this date/time will be conducted as Instructor Led Training (ILT) or a Virtual Instructor Led Training (VILT) depending on the indicated class availablity.
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