Course outline

IBM Tealeaf Customer Experience on Cloud Analyst Best Practices

Categories: Guaranteed To Run™, IBM

GK IBM LS Partner

Duration: 1 Day

IBM® Tealeaf® Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for web, mobile web and native mobile applications. It helps customers understand and improve the overall user experience by analyzing behavioral problems from large and complex data sets.

This course provides a practical explanation of best practices in using Tealeaf for analyzing and optimizing web-sites, all based on the experience and knowledge derived from real-world scenarios. Those who complete this course will have the knowledge how to plan and execute analysis in IBM Tealeaf on Cloud, as well as how to link them with business results and goals.

Participants will learn about best practices in analyzing issues in on-line application impacting the performance of the business. The course will provide the knowledge necessary to plan and execute the project as well as will explain how to quantify business impact of issues and deliver business value out of the analysis.

IBM Tealeaf Customer Experience on Cloud Fundamentals 
IBM Tealeaf Customer Experience on Cloud Events and Reports 
NOTE: All participants must understand how IBM Tealeaf Cloud events are built and operate. Therefore completing pre-requisite training is required to ensure that they will be able to successfully complete this course.

This intermediate course should be attended by all analysts planning to use IBM Tealeaf Customer Experience on Cloud. This will help them determine what metrics are useful to track within IBM Tealeaf Cloud and how to accurately interpret the results. 

The following topics will be covered during this course:

  • Course Overview
  • Unit 1: Introduction to business scenarios and use cases
  • Unit 2: Customer Listening & Reactive Problem Resolution
  • Unit 3: Proactive Monitoring
  • Unit 4: Multi-Channel and Cross-Organization Optimization
  • Unit 5: Naming Conventions for Events
  • Course Wrap-Up
This course is delivered by an authorized IBM Global Training Provider.

Feel free to contact us, if you want to know the price and location of this course. A Digital Revolver representative will contact you shortly to help you with your inquiry.
Please fill out the form below

  • Guaranteed to Run™. This ensures you will attend the instructor led class or live online class you want as scheduled without any disruptive cancellations*. You book the training you need, get back to focusing on your job and are sure your training requirements will be met saving time, money and ensuring peace of mind.
  • This schedule icon the schedule indicates that this date/time will be conducted as Instructor Led Training (ILT) or a Virtual Instructor Led Training (VILT) depending on the indicated class availablity.
Privacy and Cookies

This website stores cookies on your computer which help us make the website work better for you.

Learn moreAccept and Close
Social media & sharing icons powered by UltimatelySocial