Course outline

IBM Tealeaf Customer Experience 9.0.2 Administration and Maintenance

Categories: Guaranteed To Run™, IBM

GK IBM LS Partner

Duration: 1 Day

The Tealeaf system is comprised of several major components that house multiple databases and services. For the most part, these do not need much maintenance after installation. However, there are certain aspects that do need to be updated regularly to ensure the integrity of the resulting Tealeaf data. For these purposes and to facilitate trouble-shooting, it is essential for system administrators to be familiar with the Tealeaf components and overall structure of their installation.

  • Understand the IBM Tealeaf system components and data flow
  • Perform system maintenance tasks
  • Troubleshoot issues with the system

You should have taken the following courses:

  • IBM Tealeaf Customer Experience 9.0.2 Fundamentals (9F32G)
  • IBM Tealeaf Customer Experience 9.0.2 Events and Reports (9F33G)

This intermediate workshop is recommended for Tealeaf administrators, who  include the owners of the IBM Tealeaf system as well as associated Linux, Windows, and SQL administrators.

  • Course Overview
  • Unit 1. IBM Tealeaf System Components
  • Unit 2. Passive Capture Application (PCA)
  • Unit 3. Configure Privacy in PCA
  • Unit 4. Tealeaf Management System (TMS) and Processing Pipeline
  • Unit 5. Processing Server Monitoring, Maintenance, and Troubleshooting
  • Unit 6. Reporting Server
  • Unit 7. Replay Server
  • Unit 8. User Management
  • Unit 9. Troubleshooting
  • Review and Summary
This course is delivered by an authorized IBM Global Training Provider.

Feel free to contact us, if you want to know the price and location of this course. A Digital Revolver representative will contact you shortly to help you with your inquiry.
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  • Guaranteed to Run™. This ensures you will attend the instructor led class or live online class you want as scheduled without any disruptive cancellations*. You book the training you need, get back to focusing on your job and are sure your training requirements will be met saving time, money and ensuring peace of mind.
  • This schedule icon the schedule indicates that this date/time will be conducted as Instructor Led Training (ILT) or a Virtual Instructor Led Training (VILT) depending on the indicated class availablity.
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