Course outline

IBM Control Desk 7.6.0.2 Fundamentals

Categories: Guaranteed To Run™, IBM

GK IBM LS Partner

Duration: 2 Days

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

This course is suitable for all roles, including installers, administrators, and service desk agents.

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management
This course is delivered by an authorized IBM Global Training Provider.
  • Guaranteed to Run™. This ensures you will attend the instructor led class or live online class you want as scheduled without any disruptive cancellations*. You book the training you need, get back to focusing on your job and are sure your training requirements will be met saving time, money and ensuring peace of mind.
  • This schedule icon the schedule indicates that this date/time will be conducted as Instructor Led Training (ILT) or a Virtual Instructor Led Training (VILT) depending on the indicated class availablity.
Privacy and Cookies

This website stores cookies on your computer which help us make the website work better for you.

Learn moreAccept and Close
Social media & sharing icons powered by UltimatelySocial