Collaboration Architecture Foundation

In addition to the theory based instruction from Collaboration design through to deployment, the learner will also meet these overall objectives through hands on labs:

• Perform General Cisco Unified Communication Manager (CUCM) Administration
• Configure CUCM 9.0 Basic Settings
• Configure Serviceability Administration
• Configure SCCP Endpoints in CUCM 9.0
• Manage Endpoints
• Configure Voice Gateways
• Configure a Dial Plan
• Configure Regions, Locations based CAC
• Configure SRST
• Basic CSF/Jabber configuration (recap)
• Explain new Jabber 9.1 “end user” capabilities
• Configure WebEx escalation from Jabber
• Implement IM/Presence nodes High availability

Familiarity with networking technologies and terminologies such as:

• IP Addressing
• Routing
• Switching
• Quality of Service mechanisms
• Concept of codecs

• Collaboration System Engineers who are new to Cisco Collaboration Architecture.
• Traditional ‘Tandberg’ Video partners wishing to design, implement and support the Cisco Collaboration portfolio.

Day 1 – Voice Call Control , Messaging and CUCM Lab

Module #1: Design and Deployment of Cisco Unified Communication Manager and IP phones

• CUCM as IP telephony call processing and management platform
• CUCM - deployment models and scalability (clusters)
• CUCM - dial plan, call control and call admission control basics
• CUCM - line side (protocols, features)
• CUCM - trunking side (SIP, H.323)
• CUCM - glimpse of hardware (MCS, UCS)
• Cisco IP phones and video phones (hardware only)

Module #2: Design and Deployment CUC Messaging

• Cisco Unity Connection Design and Deployment Considerations
• Unity Connection support of cloud and on premise e-mail integrations

Module #3: Cisco Unified Communication Manager and IP phones LAB

• Lab 1: Performing General Administration
• Lab 2: Configuring Cisco CallManager 9.0 Basic Settings
• Lab 3: Performing Serviceability Administration
• (Skip lab 4. Backup and Restore CUCM)
• Lab 5: Configuring SCCP Endpoints in Cisco CallManager 9.0
• Lab 6: Managing Endpoints
• Lab 7: Configuring Voice Gateways
• Lab 8: Configuring a Dial Plan
• Lab 9: Configuring Regions, Locations based CAC

Module #4: Cisco Routers in Voice/Video Networks

• What is a Cisco Router for the Enterprise?
• Voice gateway and different protocols supported?
• Session Border control and SIP trunks using the routers
• Call Control features using the routers
• Conferencing and Video features using the routers
• Other Collaborations related features in routers
• Lab 10: Configuring SRST

Day 2 – Applications and Clients , Presence IM Lab

Module #5: Deploying Cisco Desktop and Mobile Clients

Desktop Clients

• Strategy : Internal & Cloud deployments
• Design & deployment
• Conferencing services : BFCP / Webex
• Client positioning : CUCI vs Jabber

Mobile Clients : Smartphones & Tablets

• Jabber IM
• Jabber
• Webex
• Other services

Infrastructure & Network design / consideration

• CUCM design : Device Mobility
• Any Connect vs Secure Connect
• Wifi

Labs

• Basic CSF/Jabber configuration (recap)
• New Jabber 9.1 “end user” capabilities
• Webex escalation from Jabber
• IM/Presence nodes High availability
• Extend and Connect

Designing Cisco IM and Presence

Module #7 : Designing Cisco Conferencing

• The Cisco Collaboration portfolio WebEx the market leader in conferencing innovation
• Introducing…Cisco WebEx Meetings Server
• Architecture overview
• Positioning and competition
• Roadmap
• Upgrade for Cisco Unified MeetingPlace customers

Module #8 : Designing Cisco Customer Care

• Cisco Customer Care - CCX Deployment and Design Overview